Refund policy

We do not offer cash refunds. All eligible returns are issued as store credit to the value of your order, valid for 12 months from the date of issue.

We are a small independent brand running limited drops. This policy exists to protect the integrity of every release and ensure fairness across our community.

• Items must be returned within 14 days of delivery

• Items must be unworn, unwashed, unaltered, and in original condition

• All original tags must be attached and intact

• Items must be returned in original packaging where possible

• Items that show any signs of wear, smell of perfume, deodorant or washing detergent, or have visible marks will not be accepted and will be returned to the customer at their cost

• Sale items are not eligible for store credit

1. Email setapartoffcl@gmail.com with the subject line: RETURN — [Your Order Number]

2. Include your full name, order number, and reason for return

3. We will respond within 2 working days with return authorisation and instructions

4. Do not send items back without authorisation — unauthorised returns will not be processed and will not be eligible for store credit

5. Once we receive and inspect your item we will issue store credit within 5 working days if the return meets our conditions

Return shipping costs are the responsibility of the customer.

We do not offer direct exchanges. If you require a different size please return your original item for store credit and place a new order.

If you receive a faulty or incorrect item email setapartoffcl@gmail.com within 48 hours of delivery using the subject line FAULTY ITEM — [Order Number]. Include a minimum of 3 clear photographs showing the fault and a written description. Claims raised after 48 hours or without photo evidence will not be accepted.

Please note — natural variations in distressing and wash finish are intentional characteristics of our garments and do not constitute a fault.

Verified faults will be resolved with a replacement or full store credit at your choice.

What qualifies as a fault:

• A manufacturing defect present at the time of delivery

• Incorrect item sent

• Significant damage caused during transit