Shipping policy

Standard delivery: 3–5 working days

Free standard shipping on all UK orders over £75.

We currently ship to selected countries. International delivery times and costs are calculated at checkout.

Please note — international orders may be subject to local import duties and taxes. These are the responsibility of the customer and are not included in the order total. Please check with your local customs office before placing an order if you are unsure about potential charges.

All orders are processed within 1–2 working days. Orders placed on weekends or bank holidays will be processed the next working day.

You will receive a tracking link via email once your order has been dispatched.

LOST OR DELAYED ORDERS

If your order has not arrived within the estimated delivery window please contact us at customerinfo@setapartdept.com with your order number and we will investigate with the courier on your behalf.

Set Apart Dept is not responsible for delays caused by customs processing, courier delays, or circumstances outside of our control. However we will always do our best to resolve any issues as quickly as possible.

INCORRECT ADDRESS

Please ensure your delivery address is correct at checkout. Set Apart Dept cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address please contact us at customerinfo@setapartdept.com immediately — we will do our best to amend it before dispatch but cannot guarantee changes once an order has been processed.